Hi The great Sarkari Indian Airlines (Now Air India) has done it again!They took passengers ransom for their own mistakes and tantrums yesterday on IC 164 from Goa to Mumbai. I was the one who praised Indian Airlines when they did a fantastic job during the employee strike recently in June earlier this year.(Please refer to my Articles published in DNA newspaper on 15th June 2007 titled "Hats off to Indian Spirits" and in Hindustan Times the same day titled "Indian did a good job" ) However sunday's episode raises serious doubts on Indian Airlines' ability to perform as "customer caring /serving entity". It was a lazy Sunday afternoon (11th November 2007) in Goa and most of the Travellers were returning to their home destinations after spending a diwali holiday (being a long weekend) in Goa.Everyone had to join their offices/business the next day and hence preferred afternoon flights to go back which gives a relaxing evening at home before anothe...